Effective Date: 15-10-2025
At Elite Schengen Services, we provide professional visa consultancy and application support with a strong focus on transparency, accuracy, and client satisfaction. This refund policy outlines the conditions under which refunds may be issued.
Eligibility for Refunds
Refunds are applicable only in specific cases where we are unable to deliver the agreed consultancy service.
A refund may be considered if:
- We are unable to provide the agreed visa consultancy service within the committed timeframe.
- We are unable to complete the service due to internal operational limitations.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Visa refusal or rejection by any embassy or consulate.
- Delays caused by embassies, consulates, VFS centers, or third-party authorities.
- Incorrect, incomplete, or false information/documents provided by the client.
- Missed appointments or delayed responses from the client side.
- Change of personal plans after the service has started.
- Any service that has already been delivered fully or partially.
Refund Processing
If a refund request is approved:
- It will be processed via the original payment method.
- Processing time may take 5–10 business days depending on the bank or payment provider.
Contact Us
For any refund-related queries, clients may contact us using the details below:
Elite Schengen Services operates as an independent visa consultancy and does not guarantee visa approval from any embassy or immigration authority.
Email: info@eliteschengenservices.com
Phone: +44 (784) 8145766